- Order Status
Contact us any time you need assistance with your order. Our friendly and knowledgable product experts are happy to help.
- Returns & Exchanges
Your satisfaction is our biggest priority, which is why we gladly accept returns on any new product for up to 30 days from the date your order ships.* Refunds will be issued to the original payment method. Returns on orders older than 30 days can not be processed and are unable to be accepted.
To initiate a return contact us via phone or email at firstname.lastname@example.org and we will provide you with a Return Merchandise Authorization number (RMA). Fill out the back of the packing slip that was included with your order, noting the RMA number where specified and include the packing slip with your shipment back to us. Returns without an RMA number and packing slip can not be processed and will not be accepted. If you need a duplicate copy of the packing slip, contact us.
Returns will be processed within 3 business days after receiving them. Please note that it can take up to 10 business days (2 weeks) for the refunds to be posted to your original payment method.Exchanges:
To simplify the exchange the process we handle them slightly different. Instead of a traditional exchange, we ask that you simply place a new order over the phone or online for the product that you would like so that we can deliver it to you as soon as possible. Then simply complete the return process outlined above for the original item you as soon as it is convenient for you and we will issue a refund to your credit card.
In order to qualify for a full refund or exchange, all items must be returned in new and unused condition with their original packaging intact. This also includes any retail packaging that products are sold in. Do not ship the merchandise you are returning to us in its retail packaging, please use either the shipping box the product was delivered in or a new box. A restocking fee of up to 25% will be applied to any returns/exchanges of product missing original parts, or product returned in damaged retail packaging.
Returns for propellers, propeller pullers, custom bags, kits, lengths of hose, lengths of wire, and any other custom modified product are not accepted. All sales on these products are final.
- Product Warranty
We support the manufacturer's full warranty period. This time period does vary from company to company and product to product. In most cases the original warranty extends for a period of (1) one year from the date of purchase, and covers defects in material and workmanship. After 30 days, please contact the manufacturer directly concerning any warranty issues. If you need help contacting or dealing with a manufacturer, contact us and we will act as mediator, but will not be responsible to accept or warranty any items.
- Shipping & Delivery
For an estimate of when orders shipped using UPS Ground or orders that qualify for Free Shipping will arrive please see the map below.
Domestic Shipping Methods (Continental United States) Flat Rate Saver 5-8 Business Days UPS Ground 1-6 Business Days UPS 3-Day Select 3 Business Days UPS 2nd Day Air 2 Business Days UPS Next Day Air PM 1 Business Day (by end of day) UPS Next Day Air 1 Business Day UPS Next Day Air Early AM 1 Business Day (usually by 10am)
Please remember that delivery times apply to in stock items only, and do not include weekends or holidays. For more information, or if you need assistance to ensure your order arrives in time, please contact a product expert by calling (888) 338-6085.
- Best Price Guarantee
We want you to receive the best possible deal on your wakeboard ballast. We match any authorized dealer's advertised price for the same in-stock item. What does that mean for you? If you find the same product in stock at another authorized retailer we'll gladly match their price. Don't forget that on top of FREE SHIPPING (Any order over $99) we also have NO SALES TAX.
- WakeMAKERS Best Price Guarantee is only valid on products sold by factory authorized internet dealers.
- WakeMAKERS Best Price Guarantee is not available on any coupons or individual discounts.
- WakeMAKERS Best Price Guarantee is only available on an exact, in stock product with a displayed internet price (not price implied after promotions and coupons)
- WakeMAKERS Best Price Guarantee is not retroactive. If any item on your order goes on sale within 7 days of your original purchase and your order has already shipped contact us. We’ll be happy to apply store credit for the difference within that 7 day period. If your order has not shipped we will be able to adjust the prices before the original method of payment is completed.
If you have any questions about our price match policy, or if you would like us to match a price for you, simply contact us.
Note: We have the right to refuse price matching at any time for any reason. In order to qualify for price matching, item must be identical make, model, year, and part number, and must be in stock. Price matching excludes sale items and previously purchased products.
- Privacy & Terms
You can read our terms of service here.