365 Day Returns
365 Day Returns
Your satisfaction is our biggest priority, which is why we gladly accept returns on any new product for up to 365 days from the date your order ships. Refunds will be issued to the original payment method. Returns on orders older than 30 days can be processed but will be completed for store credit in total of the returned item and not a return on the original payment method. Returns on orders older than 365 days cannot be processed and are unable to be accepted.
Option 1: To initiate a return, log in to your account and click on the "My Orders" tab on the left side of the page, navigate to the order or product you'd like to return and follow the instructions to return the item/s.
Option 2: Contact us via phone or email at firstname.lastname@example.org and we will provide you with a Return Merchandise Authorization number (RMA). Fill out the back of the packing slip that was included with your order, noting the RMA number where specified and include the packing slip with your shipment back to us. Returns without an RMA number and packing slip cannot be processed and will not be accepted. If you need a duplicate copy of the packing slip, contact us.
Returns will be processed within 3 business days after receiving them. Please note that it can take up to 10 business days (2 weeks) for the refunds to be posted to your original payment method.
*Returns for propellers, propeller pullers, custom ballast bags, blemished ballast bags, lengths of hose, lengths of wire, eFoil Batteries and any other custom modified product are not accepted. All sales on these products are final.