RETURNS & EXCHANGES
Your satisfaction is our biggest priority, which is why we gladly accept any brand new, unused product still in the original packaging for up to 365 days from the date your order ships. Used products are not eligible for a return. Any ballast bag filled with water will void its eligibility for a return.
Refunds will be issued to the original payment method within 7-10 business days from being received. Returns on orders older than 30 days can be processed but will be completed for store credit.
International Shipments and Returns:
Orders shipped internationally are not eligible for free returns or merchandise exchanges. Original shipping fees do not include customs, duties, taxes and any other applicable charges, these the responsibility of the receiver, and cannot be refunded.
To simplify the exchange the process we handle them slightly different. Instead of a traditional exchange, we ask that you simply place a new order over the phone or online for the product that you would like so that we can deliver it to you as soon as possible. Then simply complete the return process outlined above for the original item you as soon as it is convenient for you and we will issue a refund to your credit card.
In order to qualify for a full refund or exchange, all items must be returned in new and unused condition with their original packaging intact. This also includes any retail packaging that products are sold in. Do not ship the merchandise you are returning to us in its retail packaging, please use either the shipping box the product was delivered in or a new box. A restocking fee of up to 25% will be applied to any returns/exchanges of product missing original parts, or product returned in damaged retail packaging.
Please Note: Unfortunately some items do not quality for our 365 Return policy. These include:
- Lift eFoil Boards and batteries
- CustomFIT Ballast Bags
- Cut to length hose and wire
- Cleaning chemicals and other liquids
- Any other custom modified, made to order or special order products
- Open Box, Blemished, or items sold "as is"
All sales on these products are final, and returns or exchanges will not be accepted.