A leading retailer and manufacturer in our industry is looking to bring on a few new team members to start their career by joining our Manufacturing & Warehouse Operations team. As a vital part of this team, your role works to ensure that we build and deliver products to our customers.

Production Assembly Associates Perks & Benefits
Full-time competitive pay DOE
Monday through Friday (5 x 8-hour shifts) work week.
Opportunities for advancement.

Production Assembly Associates Expectations
Dependability is number one!High attention to detail for accuracy.
Maintain a safe, clean and organized work area.
Perform a variety of operations to assemble, fit and prepare product using machinery.
Build hose assemblies and assist with testing and finishing, if applicable.
Administer quality control, insuring damaged product is not sent.
Assisting team in achieving department goals.

Production and Assembly Associate Job Requirements
Ability to work in a fast-paced and changing environment, with close attention to detail.
Repetitive motion.
Able to stand on feet for long periods.
Work as a team player.
Basic Math Skills
Basic computer skills

About
We are an industry-leading online retailer and manufacturer. Offering an immense selection of products we build and ship, our mantra is simple: “Help our customers have more fun.”

The team is a group of young, enthusiastic, and fun individuals. We work hard but like to play hard also. From the plethora of breweries here in town to the scenic mountains and lakes right here in our backyard, everyone here enjoys taking full advantage of all that Bend has to offer. Oftentimes the team will hang out after work to grab a beer, go ride bikes, or have fun “product testing.”

We have immediate openings for Product Advisors in our Bend, OR headquarters. This isn’t like your typical high-pressure sales job that requires cold calling. We have an enthusiastic customer base that is looking for accurate, honest and knowledgeable advice on products to help them have more fun on their boats.

Our training is extensive and will get you up to speed on the products we offer. We also offer ample opportunity to actually get on the water and have fun with coworkers.

We believe in continuous improvement, and the successful candidate should be focused on improving themselves and the world around them. We are looking for individuals with excellent communication skills (both verbal and typing), a strong attention to detail, and a self-motivated “go-getter” personality.

As part of the Customer Experience Team, first and foremost, the primary function of this role is to make sure customers are taken care of, whether that is done directly via phone, chat or email, or indirectly through education, training and content creation.
-You will help field product questions and create an overall positive shopping experience.
-You will be counted on to share your immense product knowledge and personal experience with our customers in order to help them find the best-suited products for their needs, wants, and budget.
-You have the ability to deal with customers in a positive, calm manner.
-You will be comfortable in knowing that you won’t always have the answer right away, but can be analytical, a problem solver, that will find a solution, either in our web-site or discussing with one of our existing experts as you get up to speed.
-You have a great attitude and are 100% accountable.
-You are motivated and organized.
-You are our customers' trusted advocate.

This position offers competitive pay and a comprehensive benefits package, and is a gateway to plenty of opportunity for advancement.

We are looking for a motivated and service-driven individual to join our team as a Customer Advocate at WakeMAKERS. The ideal candidate should possess excellent communication skills and be able to effectively resolve customer inquiries with patience and understanding. They must also have the ability to learn quickly, remain organized, multitask efficiently, work well as part of a team environment, problem solve independently and utilize best practices in customer service.

This is not your typical customer service role; our customers love shopping with us and are excited to have more fun on the water with their families and friends. Occasionally they will have a question about the status of their order, or need assistance making a return or exchange.

As a Customer Advocate at WakeMAKERS you will:
-Strive to offer our customers a "wow" experience via phone, email and chat interactions.
-Solve problems for customers that need assistance with orders they have already placed (returns, warranty requests, shipping information, order status or payment related questions).
-Use your unique skills to provide solutions that actually solve problems for the customer based on their specific situation.
-Follow clear instructions for how to handle each specific situation that you will encounter.

Responsibilities
-Manage incoming customer queries via email, phone or chat.
-Use verbal and written communication skills to answer questions from customers accurately.
-Perform other duties related to resolving customer issues such as following up on open tickets, processing warranty claims or communicating with shipping vendors.
-Work as a part of a team to manage the volume of incoming inquiries from customers.

Qualifications
-A passion for helping other humans.
-A background in customer service (or other service related fields) is recommended but not required.
-Familiarity using CRM systems (NetSuite or ZenDesk) is beneficial but not necessary.
-Excellent telephone manners speaking clearly with empathy & understanding.
-Ability to follow clearly defined processes and standards.
-Knowledge of basic computer/internet concepts & usage.
-Ability to maintain a consistent and reliable work schedule
-A positive attitude when working in a team.

Training
Two weeks of classroom training on our standards and processes is provided to make sure you are comfortable and prepared to assist customers.

Salary & Benefits
Pay starts at $20.40/hour with quarterly reviews and plenty of opportunity for advancement. We offer a profit sharing program, competitive comprehensive benefits including a 401K match, discounts on the products we sell, opportunities to play at the lake and a relaxed work environment that encourages creativity.

WakeMAKERS Core Values
All WakeMAKERS employees are expected to exhibit our Core Values in everything they do:
Integrity: In everything that we do in life and at work, demonstrate integrity, respect, and trustworthiness
Customer: The entire reason we exist is because of our customers, everything we do is to add value for them and offer a wow experience.
Innovate: Be adaptable, open to change and creative in order to fill our halls with “firsts” that disrupt our industry.
Expert: We are the experts; whatever your position is, commit to excellence, and being an expert in your field and an expert at following the WakeMAKERS standard.I
mprove: Have a passion for continuously improving all the time, and leave everything better than you found it.
Community: Be a positive and inclusive influence in the community of WakeMAKERS and our greater community as a whole.

Come start the final chapter of your career at WakeMAKERS.