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Customer Service

About Us

WakeMAKERS.com is the result of 30+ years of experience in the wakeboard industry. After being continually frustrated by the available options for purchasing wakeboard ballast, it became clear that there was a real possibility to help fellow riders get the wakeboard ballast they need, and provide a great shopping experience at the same time.

WakeMAKERS.com represents an entirely new way to shop for wakeboard ballast, props, and other boating accessories. Information, education, easy to navigate, and enjoyable to use, we've designed this site to match our over-arching philosophy; provide the best product, at the best price, with the best customer support. Browse our site and feel free to call our knowledgeable customer service representatives if you have any questions.

We moved into a new building in Bend, Oregon where we have over 16,000 square feet of office and warehouse space. Our offices and retail space are open to visitors from 10AM-5PM Monday-Friday, and our product experts are available by phone from 9AM-5PM Monday-Friday.

WakeMAKERS.com
615 SE Glenwood Dr. Suite 120
Bend, OR 97702
(888) 338-6085 (toll-free)
(503) 278-5357 (local)

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Best Price Guarantee

We want you to receive the best possible deal on your wakeboard ballast. We match any authorized dealer's advertised price for the same in-stock item. What does that mean for you? If you find the same product in stock at another authorized retailer we'll gladly match their price. Don't forget that on top of FREE SHIPPING (Any order over $99) we also have NO SALES TAX.

  • WakeMAKERS Best Price Guarantee is only valid on products sold by factory authorized internet dealers.
  • WakeMAKERS Best Price Guarantee is not available on any coupons or individual discounts.
  • WakeMAKERS Best Price Guarantee is only available on an exact, in stock product with a displayed internet price (not price implied after promotions and coupons)

If you have any questions about our price match policy, or if you would like us to match a price for you, simply contact us.

Note: We have the right to refuse price matching at any time for any reason. In order to qualify for price matching, item must be identical make, model, year, and part number, and must be in stock. Price matching excludes sale items and previously purchased products.

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Free Shipping

The last thing you want to do is pay to have your order shipped when shopping online, which is why we include free shipping on all orders over $99*. (Subject to Product Availability, 2PM Shipping/Order cutoff applies)

*Free shipping offer applies to orders over $99 shipped within the Continental United States and cannot be combined with other discounts or promotions (including coupon codes). In some cases it may be possible to ship expedited orders placed after 2PM the same day, please call (888) 338-6085 to inquire. This option not available on orders with Free Shipping, UPS Ground, or Priority Mail Shipping.

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Sales Tax Free Purchases

Because we're located in the great state of Oregon, which does not currently charge sales tax on retail purchases, we will never charge you sales tax when you shop with us. That means you save almost 10% on purchase you make through us, and with our quick shipping, most customers receive their orders in two or three days.

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Lifetime Expert Advice

You have more important things to do than spend your time learning everything there is to know about wakeboard ballast, props, and other wakeboarding gear (that's what our product experts get paid to do), which is why we offer free lifetime technical support, and expert advice with every purchase. From planning to installation and usage, whether it's a simple bag and pump to enhance your surf wake, or choosing the right board for cable park riding, our product experts have years of experience to make sure you get the correct product for your application.

Our support doesn't end when you place your order either; as long as you own product from us we'll support it, so regardless of what boat you currently own, we'll work with you to make sure our products are performing correctly to give you the best overall wake quality.

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Order Status

Depending on how your order was placed there are two options for checking its current status. During the checkout process on our website you were presented with the option to create a customer account (if you placed your order over the phone this account was automatically created for you). While not necessary, an account on our site allows you to store address information, view order history, and check the status of current orders. If you did setup an account during checkout follow the instructions that were emailed you to access your account. Once you've logged in you can view the status of any orders you've placed, and also track the shipping for any orders in transit to you. If you have trouble accessing your account, or can't find the instructions that were emailed to you please contact us.

If you chose not to create an account during the checkout process, you'll need to contact us to get an update on the status of your order. Keep in mind that we will always notify you of any hold-ups in the processing of your order, and tracking information will be emailed to you automatically as soon as your order ships out.

To check the status of your order contact a WakeMAKERS product expert.

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Product Availability

Product stock and availability is constantly fluctuating and can impact the time it takes to receive your order. Please take note of the product’s "Availability" listed on the product page when adding items to your shopping cart. The time span given is an estimate of the amount of time required for processing before your order is shipped, and does not include the time in transit after it leaves our warehouse. It is important to be aware of this when trying to get an order before a certain day or choosing one of our expedited shipping methods.

Example: You order a product that says "ships within 1-2 days" when added to your cart and choose our 2nd Day Air shipping method. The total processing time to receive your order could now be 4 business days (2 business days to leave our warehouse and 2 days to ship).

Here are examples of the availability you will see when browsing our website:

Inventory Notification Level Explanations
In Stock - Ships Today This item is currently in stock, and will be shipped from our warehouse to you today if we receive your order before 12PM PST.
In Stock - Ships Tomorrow This items is currently in stock, but since it is after our shipping cut-off for the day it will not ship from our warehouse until the following business day.
In Stock - Ships in X Days Typically found on items that are not in our warehouse but will be shipped out within the allotted time.
On order - Ships in X Days If we don't currently have a product in stock, but have ordered it and are expecting it from a supplier shortly we'll let you know that it's on order, and give you an estimate of when it will ship.
Back-ordered - Ships in X Days If we do not currently have a product in stock, and do not anticipate getting it back in stock, we'll let you know that it's currently on back-order. If we do have an estimate for when we'll have it back in stock we'll list that date here.
Custom Order - Ships in X Days Some products we offer are made to order, in which case they can include a slight delay for the manufacturing process. For these products we'll list an estimate of the current lead time so you know when you can anticipate receiving your order.

If you have questions about a specific products availability, or need to check to ensure a delivery date, please contact a ballast expert.

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Shipping & Delivery

We realize you’re excited to get your new boating products before your next trip to the lake, which is why we work hard to ship orders as quickly as possible and offer a variety of expedited shipping options in addition to our free shipping.

Use our Free Shipping method on orders over $99*. Either way please make sure to read through our shipping guidelines below to help you choose the most appropriate method for your order. Be sure to include the correct shipping address and information to ensure your order doesn’t encounter any delays before shipping.

Shipping/Order cutoff: Our cutoff for processing orders is 2PM PST, which means all orders placed before 2PM PST will begin processing the same day, while orders placed after 2PM will begin processing for shipping the following business day. This cutoff applies to all orders regardless of shipping method.

Free Shipping:All orders over $99 qualify for Free Shipping*. Orders shipped via Free Shipping are processed the same day. (Subject to Product Availability, 2PM PST Shipping/Order cutoff applies)

Standard FedEx Ground and Priority Mail Shipping: Orders shipped via our FedEx Ground and Priority Mail Shipping methods process within 1 business day of ordering. (Subject to Product Availability, 2PM Shipping/Order cutoff applies)

Expedited Shipping Methods: Orders shipped via our expedited shipping methods process within 1 business day of ordering.* (Subject to Product Availability, 2PM Shipping/Order cutoff applies)

*Free shipping offer applies to orders over $99 shipped within the Continental United States and cannot be combined with other discounts or promotions (including coupon codes). In some cases it may be possible to ship expedited orders placed after 12PM the same day, please call (888) 338-6085 to inquire. This option not available on orders with Free Shipping, UPS Ground, or Priority Mail Shipping.

For an estimate of when orders shipped using FedEx Ground or orders that qualify for Free Shipping will arrive please see the map below.

FedEx Ground Service Shipping Time

Domestic Shipping Methods (Continental United States)
Flat Rate Saver 5-8 Business Days
FedEx Ground 1-6 Business Days
FedEx 3 Day Select 3 Business Days
FedEx 2nd Day Air 2 Business Days
FedEx Economy Overnight 1 Business Day (by end of day)
FedEx Standard Overnight 1 Business Day
FedEx Priority Overnight 1 Business Day (usually by 10am)

Please remember that delivery times apply to in stock items only, and do not include weekends or holidays. For more information, or if you need assistance to ensure your order arrives in time, please contact a product expert by calling (888) 338-6085.

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International Shipping

We ship to many international locations, and offer everything from the most economical to the fastest shipping methods available. Unfortunately due to the delays that can occur in customs it's difficult to accurately estimate how long shipping will take to most foreign countries. For an estimate of when you will receive your package please refer to the table we have compiled below.

If you would like information regarding shipments to Canada, please visit our Canadian Shipping FAQ.

If you would like more detailed information regarding shipments to Australia and New Zealand, please visit our Australia and New Zealand Shipping FAQ.

FedEx International Shipping
FedEx Ground (Subject to BROKERAGE) 4-6 Business Days
FedEx International Economy 2-4 Business Days
FedEx International Priority 1-2 Business Days

Please remember that delivery times apply to in stock items only, and do not include weekends or holidays. For more information, or if you need assistance to ensure your order arrives in time, please contact a ballast expert by calling (888) 338-6085.

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Payment Methods

We gladly accept Visa, MasterCard, American Express, Discover, and any debit/check cards with a Visa or Mastercard logo.

We also offer payment through PayPal

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Returns & Exchanges

In order to qualify for a full refund or exchange, all items must be returned in new and unused condition with their original packaging intact. This also includes any retail packaging that products are sold in. Do not ship the merchandise you are returning to us in its retail packaging, please use either the shipping box the product was delivered in or a new box. A restocking fee of up to 25% will be applied to any returns/exchanges of product missing original parts, or product returned in damaged retail packaging.

All sales on custom products are final. Returns for custom bags, kits, and any other custom modified product are not accepted.

Returns:

Your satisfaction is our biggest priority, which is why we gladly accept returns on any product for up to 30 days from the date your order ships.* Refunds will be issued to the original payment method. Returns on orders older than 30 days can not be processed and are unable to be accepted.

To initiate a return contact us via phone or email at sales@wakemakers.com and we will provide you with a Return Merchandise Authorization number (RMA). Fill out the back of the packing slip that was included with your order, noting the RMA number where specified and include the packing slip with your shipment back to us. Returns without an RMA number and packing slip can not be processed and will not be accepted. If you need a duplicate copy of the packing slip, contact us.

Returns will be processed within 3 business days after receiving them. Please note that it can take up to 10 business days (2 weeks) for the refunds to be posted to your original payment method.

Exchanges:

To simplify the exchange the process we handle them slightly different. Instead of a traditional exchange, we ask that you simply place a new order over the phone or online for the product that you would like so that we can deliver it to you as soon as possible. Then simply complete the return process outlined above for the original item you as soon as it is convenient for you and we will issue a refund to your credit card.

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Privacy & Security
Any information obtained by WakeMAKERS.com is for internal use only and will be kept private. No information will ever be sold, or loaned. We will never contact you without your prior consent, and you can be removed from our email list at anytime by click on the unsubscribe link at the bottom of the message. All personal information is secured with the lastest SSL security encryption for a worry free purchase. Even though we employ the latest in internet security process to ensure your sensitive information id kept private, we understand that sometimes it is just easier to order over the phone, which is why our sales staff is just a phone call away. Freel free to call us at (888) 338-6085, or contact us.

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Product Warranty

We support the manufacturer's full warranty period. This time period does vary from company to company and product to product. In most cases the original warranty extends for a period of (1) one year from the date of purchase, and covers defects in material and workmanship.

After 30 days, please contact the manufacturer directly concerning any warranty issues. If you need help contacting or dealing with a manufacturer, contact us and we will act as mediator, but will not be responsible to accept or warranty any items.

Attwood Marine
1016 N. Monroe Street Lowell, MI 49331
(616) 897-2290 | Warranty Contact Form

Johnson Pumps (SPX Flow Technology)
1625 Hunter Road Suite B Hanover Park, IL 60133
847-671-7867 | SPX Flow Technology

Jabsco / Rule Pumps
East Coast: 100 Cummings Center Drive, Suite 535-N, Beverly, MA 01915
978 281-0440
West Coast: 17942 Cowan, Irvine, CA 92614
949 608-3900

Fly High (Barefoot International)
3879 N. Richards Street Milwaukee, WI 53212
414-964-3668 orders@fatsac.com

Abuse, neglect and damage due to improper use are not covered under any warranty offered.

If you have questions about the warranty of a product you purchased, or if you need to process a warranty claim, please contact us and we'll be happy to help.

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Pricing & Promotions

We adhere to our vendor’s Minimum Advertised Price (MAP) policy. If we lower the price of an item, within 15 days of a purchase we will extend the difference to you as store credit. This excludes promotional discounts and group buys.

If one of our competitors drops their price within 7 days of a purchase, give us a call and we will credit the difference on the card used for the initial purchase. The price match is only available on an exact, in stock product with a visible internet price. Only valid on products sold by factory authorized internet dealers and not available on any coupons or individual discounts.

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Updating Account Information

To update your account information click on the "My Account" link on the top, right hand side of any page above our phone number. If you have not already, sign into your account. The user name is your email address. If you do not remember your password use the Forgot Your Password link below the account username and password fields. Once you are signed in there will be a “My Account” menu on the left hand side. There you will be able to update shipping billing and other user information.

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