Customer Service

About Us

WakeMAKERS.com is the result of 20 years of experience in the wakeboard industry. After being continually frustrated by the available options for purchasing wakeboard ballast, it became clear that there was a real possibility to help fellow riders get the wakeboard ballast they need, and provide a great shopping experience at the same time.

WakeMAKERS.com represents an entirely new way to shop for wakeboard ballast. Information, education, easy to navigate, and enjoyable to use, we've designed this site to match our over-arching philosophy; provide the best product, at the best price, with the best customer support. Browse our site and feel free to call our knowledgeable customer service representatives if you have any questions.

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Best Price Guarantee

We want you to get the best deal on your wakeboard ballast possible, and in order to ensure that, we will match any authorized dealers advertised price for a like model in-stock item. What does that mean for you? If you find the same product in stock at another authorized retailer we'll gladly match their price (on top of the other incentives we offer).

Note: We have the right to refuse price matching at any time for any reason. In order to qualify for price matching, item must be identical make, model, year, and part number, and must be in stock. Price matching excludes sale items and previously purchased products.

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Free Shipping

We realize that the last thing you want to do is pay to have your order shipped when shopping online, which is why we include fast free shipping via UPS Ground on all orders over $99, and offer flat rate $5.95 shipping on orders below.

Note: Free shipping offer applies to orders shipped to the Continental United States, and will be shipped via the most economical method, typically UPS Ground.

Sales Tax Free Purchases

Save even more on every purchase with us, because you'll never be charged sales tax. That means you save almost 10% on purchase you make through us, and with our quick shipping, you'll have your order in just a few days at the most.

Shipping & Delivery

All orders ship in 1-2 business days after the date of purchase (Business days are Monday through Friday, excluding holidays.) via UPS with the shipping method selected at the time of checkout. Flat Fee Saver and orders that qualify for Free Shipping are shipped via UPS Ground. If you want or need your product earlier, please select a faster shipping method at the time of checkout. For an estimate of when your order will arrive using the Flat Fee Saver or Free Shipping option, see the UPS Ground Service map below.

Domestic Shipping Methods (Continental United States)
Flat Rate Saver 5-8 Business Days
UPS Ground 3-6 Business Days
UPS 3 Day Select 3 Business Days
UPS 2nd Day Air 2 Business Days
UPS Next Day Air Saver 1 Business Day (by end of day)
UPS Next Day Air 1 Business Day
UPS Next Day Air Early AM 1 Business Day (by 10am)
International Shipping (Canada, Australia and New Zealand)
USPS Priority International 6-10 Business Days
UPS Standard 10-14 Business Days
UPS Expedited 2 Business Days (Canada)
5 Business Days (Australia & New Zealand)
UPS Worldwide Express Saver 1 Business Day (Canada)
3 Business Days (Australia & New Zealand)

Please remember that delivery times apply to in stock items only, and do not include weekends or holidays. For more information, or if you need assistance to ensure your order arrives in time, please contact a ballast expert by calling (888) 338-6085.

UPS Ground Service Shipping Time

Privacy & Security
Any information obtained by WakeMAKERS.com is for internal use only and will be kept private. No information will ever be sold, or loaned. To be removed from our e-mail list, please unsubscribe using the link on the bottom of the email. All personal information is secured with the lastest SSL security encryption for a worry free purchase. We understand that sometimes it is just easier to order over the phone, feel free to call us at 888.338.6085.
Try Before You Buy
Call us for information on demoing Wakeboard Ballast Bags.
Returns & Replacements
Returns:

All returns must be made within 30 days of receiving the product. Please contact a sales representative before returning any product to Wakemakers. We will supply you with return instructions and issue an RMA (Return Merchandise Authorization) number. Once your item is received we will refund your credit card. Please allow up to 10 days for your refund to be processed and viewable on your statement. For any questions regarding our returns process please contact us at sales@wakemakers.com or 888.338.6085.

Exchanges:
We do not do exchanges. Instead place a new order either over the phone or online. You will need to pay for the new order, but this will ensure the quickest turn around time for the delivery of your new product. Once we receive your returned product we will issue a credit to your card.

Payment
We gladly accept Visa, MasterCard, American Express, Discover, and any debit/check cards with a Visa or Mastercard logo.
Pricing & Promotions
We adhere to our vendor’s Minimum Advertised Price (MAP) policy. If we lower the price of an item, within 15 days of a purchase we will extend the difference to you as store credit. This excludes promotional discounts and group buys. If one of our competitors drops their price within 7 days of a purchase, give us a call and we will credit the difference on the card used for the initial purchase. The price match is only available on an exact, in stock product with a visible internet price. Only valid on products sold by factory authorized internet dealers and not available on any coupons or individual discounts.
Viewing Orders
To view your order click on the "Log In" link on the top, right hand side of any page above our phone number. If you have not already, sign into your account. The user name is your email address. If you do not remember your password use the "Forgot Your Password" link below the account username and password fields. If you have just placed an order and do not know your user name or password check your email. You will receive an email with this information once your order is placed. Once you are signed in there will be a “My Account” menu on the left hand side. Click on the "My Orders" link. You will see a list of your orders.
Updating Account Information
To update your account information click on the "My Account" link on the top, right hand side of any page above our phone number. If you have not already, sign into your account. The user name is your email address. If you do not remember your password use the Forgot Your Password link below the account username and password fields. Once you are signed in there will be a “My Account” menu on the left hand side. There you will be able to update shipping billing and other user information.